Frequently Asked Questions - FAQ

In the following section, you will find a list of frequently asked questions (FAQ). There are no stupid questions! If you cannot find the answer to you seek here, please do not hesitate to reach out to us on Facebook, Instagram or by email hello-at-superdupersocks.com (replace -at- with @). 

We will try to answer at lightning speed – or at least faster than a two-toed sloth.
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Super Duper Socks? Who? What? Why?

Super Duper Socks is a socks subscription service that sends you a funky pair of socks each month. Plain black- or white socks are boring! Up you sock game by subscribing to our awesome sock subscription service! The chicks (guys?) will dig you for it and you can thank us later!

I love my socks! Can I buy a gift subscription?

Our socks are made of 80% combed cotton, 15% polyamide and 5% elastane. That is one of the highest cotton content in the sock business. Anything less than 70% cotton should be a ”no go”. We upped the quality game and went for 80%!

Do you offer socks for women?

At this point in time, we do not. But we are planning to offer women´s socks in the future.

What to do then, if my partner steals my socks?

Maybe you can subscribe him/her as well? 
At the moment we only have one size and one sock-design per month. However, in the future, we plan to tackle this problem with having multiple subscription options and designs per month. Until then, it will be a race to the mail box to get that package with the socks first!

When will my socks arrive?

This question we need to answer in 2 parts. 
#1. If you are a new subscriber and you subscribed before the 20th of the current month, you will receive this month’s socks - hopefully in 5-10 days (depending on the speed of the postal service). If you subscribe after the 20th of this month, you will receive next months socks when it ships (see #2.). 
#2. We ship the socks between 1st – 3rd of each month. Depending on where you live and the speed of the postal services in your country/area, they will arrive within 5-10 days. 
NB! We do experience that delivery times varies and this is unfortunately outside of our control. Have a cup of tea – they will arrive!

How do you ship the socks?

We ship using the regular post service. No courier services (it would increase the price of the subscription service considerably).

Where do you ship? I live in Zimbabwe…

If you live in Zimbabwe, we cannot help you, unfortunately! Though we have clients in many countries, we do not ship to many due to unreliable postal services. 

We ship to the following countries: 
- EU and European countries, except Romania, Bulgaria & Turkey 
- USA 
- Canada 
- Australia 
- New Zealand 
If you are living in any other country, we are truly sorry that we cannot service you!

Can I choose what socks you send me?

Nope! It is a surprise! We put a lot of time and effort into making them awesome! However, it is not our ambition to make the craziest socks on the planet! Your socks will be cool, but they will never be with bacon strips or weed leaves. 
You will get an idea of our designs by checking out our crazy socks lookbook.

It’s my friends birthday today – I need a gift now! Help!

No problem! You can give him/her a socks subscription from Super Duper Socks by buying a subscription as a gift and simply download our Gift Certificate. Print it, wrap it in a huge box, give it and enjoy the smile on your friend’s face! 
And as if by magic, the gift will appear in his/her mailbox on a regular basis for as long as you want! Genius, right? 
Download the Gift Certificate here.

Do you do special and large orders?

Yes, we can do special and cool stuff with you from as low as 200 pairs of socks! Want to do a ”one-off” run with your own design? Absolutely doable! 
Or maybe you want to give a sock subscriptions to all your employees or members, with both exclusive design and for a set time frame? Totally doable! 

Get in touch and lets talk!

I hate my socks!

Really? Hate is a strong word, man! Next month will be better, promise!

No, I really hate them!

Then we are sorry! 

Send them back and we will send you another pair when we get the hated pair back! 

Address: 
Super Duper SIA 
Valentina iela 16 
Riga, LV-1046 
Latvia 
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Dude, remember, they cannot be used and they must be with original labelling! Also, please do not forget to include your name and address, so we know who sent them! 

It is also a good idea if you email us first, so we know they are coming!

How do I cancel?

You can cancel by logging in to your account and cancel from there (you find the login button at the bottom of this page!). 
You can also cancel by sending us an email hello-at-superdupersocks.com (replace the -at- with @). 

We are sorry to see you go! Please come back again soon! 

Cancellation policy: 
- Monthly subscribers will be charged monthly until you cancel your subscription. 
- We will stop sending your socks immidiately following your cancellation. 
- If you cancel after the 20th of the current month, you will be charged for and receive next months socks, but they are the last ones, promise). 
- If you have a pre-paid subscription and cancel, you will receive the socks until the end of the period you have paid for. We do not cancel and refund mid-subscriptions. 
- Subscriptions auto renew unless you change this setting in your account!